Besides “running the back office” through managing finances and accounting, human resources, and our internal systems and tools, the role of the ORCID Operations team is to continually work to ensure our processes are aligned with our values of transparency, persistence, and trust.
This year, we continue our work to improve our operational efficiency. Our Operations team of four has been working on a number of projects to this end, including improvements in our accounting processes, updating our internal systems and equipment in line with our focus on researcher control and privacy, as well as improving the transparency and automation of our internal operating procedures to optimize staff time.
We are happy to announce an important operations milestone for 2019: we have fully automated our accounts receivable process and have added international credit card processing capabilities through our new Stripe payment portal. Not only is this important for our global membership base, but we have also freed up more time for our Engagement team members to connect with you!
We are also working to establish an internal sign-on system to enable better staff access across our information platforms, as well as improving our management of external mailing lists to ensure you get our newsletters and service messages. Look out for more Operations news in future posts!